[…] The data-driven surveys led Load One to make numerous changes that ultimately resulted in a decrease of early-stage (first 90 days) turnover from 51.3 percent to 39.4 percent in the first year of the program.
“In many instances, the reasons why drivers leave are based on simple misunderstandings,” Elliott said. “Our experiences show that drivers will open up to surveys administered by a neutral party. We have been able to identify problems early on and improve driver retention. Showing the driver they have a voice and that a company listens is what drivers want.” […]