Return on retention: creating a budget that delivers results

Retention is a strategic investment. As such, companies that choose a strategic partner for retention should expect their partner to have a track record of helping companies beat the odds of turnover.

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Bucking the trends: Stay Metrics clients outperforming industry in driver turnover

Stay Metrics are outperforming the trucking industry by using a suite of Driver Survey products to gain insights and feedback and an online Driver Rewards platform to build driver engagement and loyalty in unique ways that drivers are not getting elsewhere.

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Using rewards to influence driver attitudes towards pay

Given the current environment, many carriers are exploring new strategies to use their rewards programs to differentiate their companies in the minds of drivers.

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Driver Turnover in 2018: Flight attendants, “Please take your seats”

Driver Turnover

That’s not something any of us care to hear, but occasionally turbulence gets intense. Similarly, by most reports, driver turnover is already showing signs of intensifying and we are just a week into 2018. In a recent meeting with a large carrier, the executive team spoke of attending an investor conference where the talk focused […]

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The winds have changed: set your sails to retain drivers

A storm has gathered in the trucking industry. A freight recession that began in 2015 and continued through 2016, led to historic lows in driver turnover in the fourth quarter of last year. The American Trucking Associations (ATA) reported Q4 turnover at large fleets fell to 71 percent and to 64 percent for small fleets […]

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Successfully onboard: new tools help carriers with driver socialization

driver socialization

Our research shows that drivers with a low satisfaction with their dispatcher — an interchangeable term with driver manager — leave at a 72.3 percent rate in the first three months on the job. Meanwhile, drivers with high dispatcher satisfaction leave at a 27.7 percent rate in the same time.

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Driver Appreciation Week – a thank you from our team!

driver appreciation

During this year’s National Truck Driver Appreciation Week, Sept. 10 through Sept. 16, fleets across the nation will be going the extra mile to recognize the work of professional truck drivers. Outside the trucking industry, most people will go on as normal, unaware of this annual event. Yet everyone reaps the benefits from the 3.5 […]

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Use survey feedback to prevent early driver turnover

During orientation training meetings, your new driver will call or text home and be asked a few questions:  “How do you like your new job? Is it what you expected? Tell me all about it.” Moment of truth This is a critical moment of truth for a driver’s career with that company. Orientation is barely underway […]

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Must the trucking industry return to 100% turnover?

100% turnover

In the fourth quarter of 2016, driver turnover fell by double digits to historically low annualized rates of 71 percent for large truckload fleets and 64 percent for small fleets. The American Trucking Associations attributed the decline to a slow freight market. While the economy certainly was a factor, must we assume turnover will rise to […]

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The importance of recognition for drivers (and, really, for all of us)

recognition

Starting in the early 1990s, Gallup and other research firms began reporting a new top reason why people leave their jobs. It wasn’t for the pay but for the lack of recognition. During this time I was a young manager in my early 30s. While attending a conference one day I heard a retired Army […]

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